FAQs - Comme Des Garcons

Welcome to the Comme des Garçons Frequently Asked Questions page.
Here you’ll find helpful information about ordering, shipping, returns, and more.
If you can’t find what you’re looking for, please contact our customer support team — we’re always happy to help.

Orders & Payments

1. How do I place an order?
Simply browse our online collections, select your desired item, choose a size and color, then click “Add to Cart.”
Once you’re ready, proceed to checkout to complete your purchase securely.

2. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and other major debit or credit cards.
All payments are processed securely using encrypted checkout technology.

3. Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement, as long as they have not yet shipped.
Please contact us immediately at [email protected] with your order number.

Shipping & Delivery

4. Do you ship internationally?
Yes. We ship both within the United States and worldwide.
International orders may take longer depending on customs clearance and local delivery services.

5. How long does shipping take?

Standard U.S. Shipping: 5–7 business days
Express Shipping: 2–3 business days
International Shipping: 7–14 business days

Please allow 1–3 business days for order processing before shipment.

6. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email.
You can follow your shipment’s progress directly through the carrier’s tracking page.

Returns & Exchanges

7. What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn, unused, and in their original packaging with all tags attached.
Full details are available in our Refund & Returns Policy.

8. How do I start a return?
To initiate a return, please contact our team at [email protected] with your order number, the item(s) you wish to return, and the reason for return.
We’ll provide full return instructions and a shipping label if applicable.

9. Do you offer exchanges?
Yes — exchanges are available for the same item in a different size or color, based on stock availability.

Products & Availability

10. Are all products authentic?
Yes. All items sold on https://comme-des-garcons.xyz are 100% authentic Comme des Garçons pieces, sourced directly from official channels.

11. What happens if a product is sold out?
If an item is out of stock, you can add it to your Wishlist or subscribe for notifications to be alerted when it becomes available again.

12. How do I know my size?
Each product page includes a detailed Size Guide to help you select the correct fit.
For additional assistance, contact us — our team can help with sizing recommendations.

Account & Wishlist

13. Do I need to create an account?
You can check out as a guest, but creating an account allows you to view order history, manage returns, and save items to your Wishlist.

14. How does the wishlist feature work?
Click the ♡ (heart icon) on any product page to add it to your wishlist.
You can view or purchase saved items anytime by signing into your account.

Customer Support

15. How can I contact customer service?
Our team is available during business hours to assist with orders, shipping, or general inquiries.

Comme des Garçons
1842 83rd St, Brooklyn, NY 11214, USA
📧 [email protected]
📞 +1 (929) 939-2385
🕘 Mon – Fri, 09:00 AM – 6:00 PM

16. Do you collaborate with artists or brands?
Yes — Comme des Garçons has a long history of creative collaborations.
For partnership or media inquiries, please reach out to our press team at [email protected].